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Frequently Asked Questions

Answers to Your Questions

Our team has collected the most common questions we hear from guests, and outlined the necessary information. Have a question, but don’t see it here? Reach out to us at tresmujeresparadise@gmail.com

  • There Are No Banks In Troncones, Mexico But There Is One Atm Machine. PLEASE BRING PESOS BEFORE ARRIVING
There are quite a few banks and ATM machines in Zihuatanejo and Ixtapa. Besides ATM machines, there are walk-up windows downtown Zihuatanejo and Ixtapa that exchange dollars for pesos. Please check with your bank for details and fees associated. There is one ATM machine in Troncones but it can run out of pesos. So, it is best to bring pesos. For the latest conversion rate, click here: Currency Converter

Most establishments in Ixtapa and Zihuatanejo accept credit cards. A few restaurants here on the beach in Troncones accept credit cards as well, however, only a few of the local stores take credit cards. It is highly recommended that you check with your credit card companies and notify them of your travel plans. Let them know you will be using your card out of the country and where. This can save you a blocked card and a big headache.

No, but there are a variety of excellent restaurants and bars within a one minute walk from the hotel.

We have two refridgerators, a stove, a fully stocked kitchen, an outdoor grill and a pizza oven for to enjoy. You can purchase groceries, fresh vegetables, fresh fish, liquor, in Troncones. For specialty items, such as beef or higher end cheeses, etc, you can buy these at one of the large supermarkets in Zihuatanejo (don’t forget to make a trip to the central mercado in Zihau for an excellent assortment of freshly caught fish). Basics like milk, juice, alcohol, eggs, and produce can be purchased at the markets in town and from the fish, fruit and veggie trucks daily. If you would like all or part of your stay catered by a private chef, we can recommend one

Yes. Well behaved and well socialized pets are welcome – we have 2 dachshunds of our own! Troncones, like most of Mexico, has a large population of dogs that wander freely through the town and on the beach. For the safety of your pets and the tranquility of our guests, we ask only that you keep your pet well supervised at all times.

Bring casual warm weather clothes, shorts, flip-flops, swimsuit, sunglasses, hats, shoes that you can wear in the ocean and sunscreen. Occasionally the evenings can be cool and a long sleeved shirt is perfect. Personal hygiene items, medications, and any personal entertainment you might desire (computers, books, music, etc). We do carry a large selection of DVD’s, in both English and Spanish, as well as many “loaner” books.

Yes, don’t leave home without it! One thing we might suggest is to scan your important documents, such as your passport and state drivers license, and send them to yourself by email, so that if by chance you lose them, you can always retrieve them from your email. We do have a printer onsit

The closest airport is Zihuatanejo/Ixtapa International Airport. Airport code: ZIH.
It is about a 20 minute drive from the airport to Troncones. Taxi drivers are familiar with Troncones and will know the way. One way from the airport is about $60 dollars. You can also rent a car, with rates ranging from $50-$100+ a day. You may be able to negotiate a better rate. Most major car rental agencies are available. *We can arrange an airport pick up and drop off.
If you are traveling by luxury bus from within Mexico to Troncones, the closest stop is Ixtapa, however from Ixtapa there is no local bus to Troncones, so your only option would be a taxi for approximately 4oo pesos. If you want to travel by bus all the way, then go to Zihuatanejo. Once in Zihua, take the 20 peso bus called ‘La Union’ in front of Coppel, diagonally across the street from the ‘Central de Autobus’ (main luxury bus station) and tell the driver you are going to Troncones. It will let you off on the corner of the main road from the highway through the jungle into Troncones. Usually during daylight hours a 9 peso combi makes relays from the bus stop to town every half hour or so.
Troncones is San Miguel’s closest beach destination. From San Miguel de Allende, you can get here by:

  • car : via Morelia (approx 6-7 hour drive)
  • Luxury bus : Primera Plus overnight bus from Celaya, or during the day Primera Plus bus to Morelia, changing to Parhikuni bus for the second leg of the journey from Morelia to Ixtapa/Zihuatanejo.
  • Bajio-go shuttle service : Check with them for hours/availability

Relaxing is easy at Troncones, where you decide how much or how little you choose to do in these tranquil surroundings. Our pristine beach offers surfing, boogie boarding and swimming as well walks on the beach especially beautiful at sunset. Our pueblo (village) has local restaurants, a few discos and a yoga retreat offering classes. Guides can be hired for local hikes and horses are available for beach rides. Up and down our coast you will find world class surfing spots. Zihuatanejo and Ixtapa are a taxi ride away for a larger town experience but our guess is once you are here you will not want to leave. Check out our Activities page for more information.

Mexi-Cali Surf School
Beto Perez-Yañes
Email:betosurfgro@yahoo.com.mxPhone: 755 101 3904
Website: http://mexcallisurf.wordpress.com/

Bruce’s Surf Shop
Bruce Grimes
Email: TheSurfingGroup@yahoo.com
Phone: 755 103 0180

Tsunami Surf
Email: Surf@ISAMexico.comPhone: 755-558-3821
Website: http://www.isamexico.com

All three surf shops are easy walking distance from Tres Mujeres Boutique Hotel.

Yes! In Troncones there are a few small shops with all the necessities including: several tiendas (small grocery stores), a hardware store, liquor store and laundromat.
The fish, produce and water trucks come by a few times a week. Just let us know what you want and we can assist.

Medical Clinic:

Troncones also has a small medical clinic offering basic medical services and medications to the locals and tourists alike. More extensive medical care is available in nearby Zihuatanejo.

Here is a great website to where you can choose the year and the type of holiday. The resort tends to be filled on all three day weekends, so we suggest making your reservations early.

Yes there are laundry services in Troncones. Ask our staff for directions.

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We strongly suggest checking with your provider for a plan suitable for your needs if you will be traveling out of your service area. Most cell phones will work, however, your provider may charge a high fee for use if you are out of your provided coverage area.

  • Calling a Mexican landline from the U.S. :011 + 52 (the mexican country code) + 3 digit area code + 7 digit phone number
  • Calling a Mexican cell phone from the U.S. :011 + 52 (the mexican country code) + 1 + 3 digit area code + 7 digit phone number
  • Calling THE U.S. from Mexico :001 + 3 digit area code + 7 digit telephone number

Most restaurants in Zihuatanejo and Troncones use purified water and ice so is generally ‘safe’ to drink, however, we do not recommend that you drink the tap water. We provide free purified water, and additional bottled water is available to purchase from us or in town. While you’re here be sure to try some coconut water to re-hydrate fresh from a tree within it’s natural husk! Or make a coco-loco by dropping a few ice cubes in and a splash of your favorite clear alcoho

No, most establishments have bi-lingual staff on hand to assist. The locals here are very helpful and enjoy teaching, so don’t be afraid to give your Spanish a try. For a few important Mexican phrases courtesy of TripAdvisor.com click on the link here:

Important Mexican Phrases

Many people have a misconception about what the rainy/low season means, thinking it will be too hot, humid and… rainy. In most places of the world during the Summer/Fall months it is quite hot with afternoon/evening thunderstorms, and we are no exception; our storms are a sight to behold! However when one has a swimming pool, ocean breezes, outdoor shower and state of the art air-conditioning, it is pure bliss. Actually it’s the prettiest time of the year when our seasonal jungle turns a vivid green and hums with life, the sun is shining as giant butterflies float by, and fireflies fill the night sky.

Check-In Time 03:00 PM | Check-Out Time 11:00 AM

Reservation Policy

50% Deposit is required to Reserve a Room or Rooms. Reservations will be held for seven (7) days without deposit. If the 50% deposit is not paid, the room reservation will be released. The balance of the payment for the room is due fourteen (14) days prior to the date of arrival. Tres Mujeres Boutique Hotel will send you an invoice. Failure to pay the Balance Due could result in cancellation of reservation. Please note, if there a problem completing payment, please contact us. We have two night minimum stay on weekends. Three day or less Rental: Payment in Full. Rooms are limited, so please be prompt with your reply. Confirmation is based on deposit.

Other Charges And Details

Extra Bed..$30 per night Crib………..$25 one time charge Friendly Dog Charge: $30 per dog….one time charge Refundable Key Deposit: $20

Cancellations

We are a small hotel in a rural community and people book far in advance. We turn many people away once a room is paid for.
*** Please understand that our business has been severely impacted by the coronavirus pandemic. Because of the limited reservations coming in it may take us significantly longer to issue refunds on cancellations. ***

~ Cancellations require forty five (45) days or more notice prior to date of arrival for refund, minus 20% restocking fee.

~Please note that Holiday cancellations require FOUR month notice and are also subject to 20% cancellation fee.

~All cancellation requests must be made by email. Please send your cancellation to using “Cancellation Request” in the Subject line.

~Should you be forced to postpone your vacation, the original deposit paid to the hotel may be transferred to another date (minus a $50 surcharge) within four months of the original date, provided that the request for a transfer of dates be made thirty (30) days prior to the date of arrival, subject to room availability and subject to any additional charges due to changes in room rates.

~No transfers will be permitted for Reservations booked for the Christmas, New Year, or Easter /Semana Santa.

~Travel insurance is recommended and is reasonable. For trip cancellation insurance please check InsureMyTrip.com

There are quite a few good restaurants, juice bars, cafes, and shops to explore as well as a variety of activities to enjoy. Tres Mujeres Hotel can arrange eco tours, surf lessons, yoga and spiritual retreats, weddings and other group events.
Troncones is easy to get to as it is only a 20 minute drive from the Ixtapa airport.